Yahoo Customer Satisfaction Beats Google's

According to the American Customer Satisfaction Index Yahoo has edged out Google by 1% for customer satisfaction this year: Yahoo 79%, Google 78%.

The rating system the ACSI uses is complex and listed here and their source for data is noted here. Essentially their scoring focuses on: customer expectations, perceived quality, perceived value, customer complaints and customer loyalty.

See the chart below for more detail on the other search engines reviewed.

Thanks to Loren Baker at Search Engine Journal for the heads up on this interesting data.

Atleast somewhere they stand out!

SticKer

Uhmmm,very interesting.

[FONT=Georgia]It is sign of relief for those persons like me who are tired of using Google for getting good traffic. It also shows that Yahoo is at last trying to regain its lost position.[/FONT]

Hey I cannot believe it. Yahoo wins this time. Good progress, keep it up day by day. Best of Luck Yahoo.

intrestingggggg

I don't know how ACSI get this result, but Yahoo is really satisfactory in some fields.

Yahoo is now moving ahead slowly. i think in short time yahoo will beat google.
what you people think ?

very interesting...........

Yahoo can beat google, why because they have a good results page but sometimes its not accurate. Its good to have a google