ValueWeb support?

I am working with a potential new client who is currently hosted by a guy with a computer in his garage. That guy isn't aware, but the company has a new site going with ValueWeb. I have been informed by the IT guy over there that ValueWeb isn't delivering phone messages, responding to email, or making any sort of contact with my client. There are issues my client is having with them, but they are getting no support, only bills.

I'm wondering if there are any other people out there who have trouble like this with ValueWeb. I did a search, and there really aren't good reviews about them, but most of the posts are old.

If I get this contract, I'd love to move their site to a different host, based on what I've heard from the client so far.

Please, anyone with information about ValueWeb, let me know.

Thanks a lot.