JTAG Ticketing & Helpdesk System For Joomla

The JTAG Helpdesk system for Joomla is a simple and affordable helpdesk system which is design to help you setup helpdesk service using Joomla 1.5. The JTAG helpdesk system for joomla provides you the following functionalities.

Ticket Management
* Submit a tickets from WEB frontend
* Modify, closed and re-open tickets
* Create ticket categories. For example, you can have tickets category for sales, tech support etc.
* Create ticket by sending email to a predefined email address
* Work with tickets using desktop or webmail systems such as Outlook or Gmail without logging on to your Joomla site.
* Use Cron to schedule email processing
* Assign tickets to a single user or to many users.
* Attach images, docs and other files to ticket
* Search through tickets
* Extended search through tickets
* Dashboard for system manager
* Create Knowledge base articles from tickets
* Sell tickets through VirtueMart
* Email notification when a ticket has been processed
Commerce
Knowledge Base
Core System
Cron
Configuration Manager
Organization Manager
User Manager
Permission Manager
Category Manager
Email
Frontend Manager

For more information on this component please see joomlatag.com