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What is Customer centricity?

This is a discussion on What is Customer centricity? within the Member Discussion forums, part of the Community Center category; Customer centricity is the ability of people in an organization to understand customers' situations, perceptions, and expectations. Customer centricity demands ...

  1. #1
    Senior Member
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    Jan 2021
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    Default What is Customer centricity?

    Customer centricity is the ability of people in an organization to understand customers' situations, perceptions, and expectations. Customer centricity demands that the customer is the focal point of all decisions related to delivering products, services and experiences to create customer satisfaction, loyalty and advocacy.

  2. #2
    Newbie
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    Sep 2021
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    Default Re: What is Customer centricity?

    This is when you help a client with any questions, even if it does not bring you profit.