Hi
- Watch what the big boys are doing. They have big dollars to spend on marketing and monitoring the market place. For instance, consider all of the value meals that have been developed by the restaurant industry, all of which are targeted at budget-conscious consumers. Another strategy the big players in the market are utilizing is to cooperatively market. For instance, if you buy a meal at some restaurants, you get free DVDs, toys or other added values. Consider what you can do to make customers feel they are getting more for their money.
- Encourage/promote a "buy locally" strategy in your community. People do not want to travel to make their purchases, so as a local business, you may be able to capitalize on high fuel costs and the convenience you offer. Even though times are tough, now may not be the time to cut back on your advertising/marketing efforts in the local market. Remind people that buying from you saves fuel and postage costs.
- Take positive actions and maintain a positive attitude. People want to buy from a winner, so act like a winner! Do a little market research and be ready to identify and capitalize on potential opportunities. A colleague shared recently that he talked to a restaurant owner whose business has actually been increasing due to the fact that he's taking advantage of a competitor/s cutbacks; offering more customer friendly hours (opening two hours earlier by customer request); offering friendly and personalized service (reintroducing big coffee cups and small ups again by customer request); and is actively combating any negative word of mouth in the local marketplace.
Thanks



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